What information will you collect when I make a purchase and how is it used?
All personal information provided in our website will only be used for order processing. In order to enuser smooth transaction, the following data is required to process all orders: your credit card information (including credit card number, expiration day, name on the card, CCV number, billing address), shipping address, phone number (for postman to contact you in case the parcel cannot be delivered) and email address (to receive email confirmations).
What name will appear on my credit card statement?
SAI IMPEX LIMITED
I live outside of Hong Kong, does the Dluvs store ship to my country?
Yes, we ship to the countries covered by Hongkong Post on successful payment. At the moment, our customers come from Hong Kong, Mainland China, Taiwan, Japan, Korea, most Asia Pacific countries, U.S.A., Canada, Australia, New Zealand, U.K., Spain and most European countries.
What is the shipping charge?
The shipping charge depends on your delivery country. You can refer to the following table for general shipping charges. You can see the exact charge during checkout. You can choose your delivery country in Step 3 (Shipping info.) and appropriate shipping methods will be displayed in Step 4 (Payment info.).
For 500 gms, shipping rate is as follows :-
Hong Kong HK$50
Asia Pacific HK$120
How will you package the goods that I purchase from you?
All products that you purchase from us will be wrapped in a bubble sheet to protect them from damage during delivery.
What are the dimensions of the parcel after packing?
We provide carton or envelope packing. Carton packages can protect goods very well. However, the dimensions of the carton is larger and may not fit in your mail box.
I live overseas. How will you declare the items for Customs?
We declare the items as “Home Decor”.
Is there any sales tax?
No. We conduct our business primarily in Hong Kong and there is no sales tax in Hong Kong. So even if you buy our goods from USA, you don’t have to pay for sales tax. However, please note that the Customs in your country may charge for import tax, which is not included in the order fee.
Can I buy more than one item in one order?
Yes. We will ship all items in one batch and charge the shipping fee accordingly.
Will there be any Customs tax that I have to pay?
It depends. Please kindly note that in case Customs tax applies, the customer is responsible for it. Also, if the ordered items do not conform with the import regulations of your country and are thus kept or confiscated by Customs, Dluvs will not be responsible for any loss, including but not limited to the postage and the item cost. So please check with your local regulations before ordering.
If I have entered my address wrongly, how will the order be processed?
There will be a return address in every order we send out. If the parcel has returned to our office, we will charge for the exact postage (usually higher than the amount that you paid in the order) that the post office will charge and then we will send the order again with the corrected address.
If the parcel was lost during delivery, how will the order be processed?
If you have not received the order two weeks after the time listed in the expected delivery date, please contact us. If registered mail or SpeedPost (EMS) is used, the post office will compensate for the loss.